FAQ
About Your Order
How do I purchase a product on nosmeilleurs.com?
Ordering from our online store is simple and straightforward. Browse through our products and click "Add to Cart" for the items you wish to purchase. After finalizing your cart, you can select up to two free samples to include with your order.
To complete your purchase, you'll need to log in to your existing customer account or create a new one. If you prefer not to create an account, you can proceed as a guest. Once you're logged in or continue as a guest, you can choose your preferred shipping method and proceed to payment to finalize your order.
I’m experiencing issues with my order. What should I do?
If you encounter any problems while using our website or with your order, please don't hesitate to contact our customer service team at info@nosmeilleurs.com. We are here to assist you and resolve any issues promptly.
Can I cancel or modify my order after it's been placed?
Unfortunately, once an order has been confirmed, we are unable to cancel or alter its contents. If you wish to return one or more products after receiving your order, please refer to our "Returns and Refunds" section for guidance on how to proceed.
Shipping and Delivery
We offer FREE Standard Delivery on all orders to Germany, no minimum purchase required!
Region:
1.) Andorra, Ireland, Poland, Belgium, Italy, Portugal, Bulgaria, Croatia, Romania, Denmark, Latvia, San Marino, Estonia, Lithuania, Sweden, Finland, Greece, Luxembourg, Slovakia, Malta, Slovenia, Spain, Czech Republic, Hungary, Vatican City, Monaco, Netherlands, Great britain
Cost: €9.95
2.) United States, Mexico, Brazil, Canada:
Cost: €34.95
3.) Liechtenstein, Switzerland: €23.95
4.) Others: Albania, Bosnia-Herzegovina, Norway, Iceland, Macedonia, Moldavia, Montenegro, Serbia,
Cost: €23.95
How long does delivery take?
We process and deliver orders from Monday to Friday. We do not process orders on weekends. Delivery times are typically 3–4 working days after your order has been processed.
Is express delivery available?
Currently, we do not offer express delivery services.
Which shipping service providers do you use?
Our shipments are handled by DHL, GLS, or national postal services, depending on your location and the most efficient delivery method.
Will I receive a notification when my order ships?
Yes, once your order has been dispatched from our warehouse, you will receive an email and/or SMS notification from the carrier. This message will include your tracking number and a link to monitor the progress of your shipment.
Which countries do you deliver to?
We offer global shipping to a wide selection of countries, though certain restrictions may apply. Please note that local customs duties, taxes, and fees may apply to your order upon delivery.
Important: Expedited shipping timeframes begin once your package leaves our warehouse, excluding weekends and public holidays.
Payment
What payment methods are available?
Our online store offers two secure payment options:
Credit Card: We accept American Express, MasterCard, Visa, and Apple Pay through the secure STRIPE payment system.
PayPal: You can also choose to pay securely via PayPal.
Is my payment information secure?
Absolutely. All payments made on nosmeilleurs.com are 100% secure. Your personal and financial information is fully protected. Our payment partner, STRIPE, utilizes SSL encryption technology to ensure that your payment data is transmitted securely. We do not have access to your banking details. Look for the "https" in the address bar and the closed padlock icon to confirm that you are on a secure page.
Returns and Refunds
Can I exchange a product?
We do not offer direct exchanges. However, you can return a product within 14 days of receipt, and we will issue a refund. You may then place a new order for the desired product.
How do I return a product?
To return one or more products from your order, please send the items to the following address:
NMSK s.r.o
c/o byrd technologies
c/o DE - Radial (RAL)
Siriusstraße 3, 06116 Halle (Saale), Germany
Please note that return shipping costs are your responsibility and are not reimbursed by Nos Meilleurs.
What are the conditions for returning a product?
You have 14 days from the date of receipt to return unopened and undamaged products to us for a refund of the purchase price. Products that have been opened, used, or damaged cannot be refunded and will be returned to you. If your order included a promotional gift and you are returning the entire order, the gift must also be returned. If the gift is not returned, we cannot process the refund. Shipping costs applicable to your original order will also be refunded if you return the entire order.
Are returns free of charge?
No, the cost of return shipping is your responsibility. You may choose any shipping service provider to return your items to us.
When will I receive my refund?
We are committed to processing your refund within 30 days of receiving your returned products.
Newsletter
How do I subscribe to the newsletter?
Stay updated with our latest news, beauty tips, and exclusive offers by subscribing to our newsletter. Scroll to the bottom of any page on our website and enter your email address in the "Newsletter" section. You will receive a confirmation email shortly after. Once you confirm your email address, you will begin receiving our newsletters regularly.
How do I unsubscribe from the newsletter?
If you wish to unsubscribe, simply click on the "unsubscribe" link provided at the bottom of any of our newsletter emails.
Customer Service
How can I contact customer service about my order on nosmeilleurs.com?
If you have any questions or need assistance with your order, please email us at info@nosmeilleurs.com. Our customer service team is ready to help you with any inquiries or concerns.
We hope this FAQ has been helpful. If you have any other questions, please don't hesitate to reach out to us.